Tech-Support Highlights 3
Enterprise Support. High level Customer's Techs
Customer: Out Server wont boot any more.
TechSupport: . o O (not an uncommon problem. mostly mainboard, PowerSupply, PowerDistribution Board or Power-Button defect) "Ok, do you see any LEDs on the Server ?
Customer: Yes, but they are all off
TechSupport: . o O (ok. most likely powerSupply or PowerDistribution Board) This server has 3 PowerSupplies. Are they ALL connected to the UPS ?
Customer: Oh, we dont have an UPS, but they are all connected to Wallpower
TechSupport: . o O (oh no. wait) "Are they connected to the SAME outlet ?"
Customer: "yes, with an multiple-plug"
TechSupport: *sighs* Alright, maybe is that one of those you can switch on and off ?
Customer: "oh. good idea. let me check that" *different noises of stuff beeing moved around*
Customer: "i cant see anything down here"
TechSupport: "well, then take an lamp ?"
Customer: *still moving around stuff under the table* "That wont help at the moment. we have an Company-wide Power Outage"
Techsupport: *mute* "AAAAAAARRRRRRRRR" *claws the desk* "why me ?" *demute* "ok.. i think we have detected the problem."