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BOFH was yesterday! daily Hotline-Support Business' Journal
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Below are the 3 most recent journal entries recorded in BOFH was yesterday! daily Hotline-Support Business' LiveJournal:

Wednesday, October 5th, 2005
10:21 am
Enterprise or not, theres one in every department...
Hello, iam a graduate engineer and i have an problem with one of the servers. i have no clue of all that computer stuff. i got an error message "Operating System exception occured" what does that mean ? does that mean one of you has to come here and repair the system ?
no, for the first, i need some informations about your server. what kind of server is that and which operating system is on there ?
i dont know. we have three servers. could be any of them.
*sighs* ok. which operating system do you have ?
dont know. what is an operating system ?
*deep sigh* ok. who is in charge of your system ?
you. i got the system from you and you are in charge of it
*chuckles* no... we're not in CHARGE of it. we'll repair it if it has an hardware defect but we are not the one who Administrate your system. who has installed and configured it ?
uh.. aeh... dont konw ? someone. i have to look who that was. should i call THEM then ?
that would be the best. yes. if they should have any problems with the system they can call us then. ok ?
ok. thank you
bye. *quickly hangs up to write this post*
Thursday, September 22nd, 2005
9:01 am
Tech-Support Highlights 3
Enterprise Support. High level Customer's Techs
Customer: Out Server wont boot any more.
TechSupport: . o O (not an uncommon problem. mostly mainboard, PowerSupply, PowerDistribution Board or Power-Button defect) "Ok, do you see any LEDs on the Server ?
Customer: Yes, but they are all off
TechSupport: . o O (ok. most likely powerSupply or PowerDistribution Board) This server has 3 PowerSupplies. Are they ALL connected to the UPS ?
Customer: Oh, we dont have an UPS, but they are all connected to Wallpower
TechSupport: . o O (oh no. wait) "Are they connected to the SAME outlet ?"
Customer: "yes, with an multiple-plug"
TechSupport: *sighs* Alright, maybe is that one of those you can switch on and off ?
Customer: "oh. good idea. let me check that" *different noises of stuff beeing moved around*
Customer: "i cant see anything down here"
TechSupport: "well, then take an lamp ?"
Customer: *still moving around stuff under the table* "That wont help at the moment. we have an Company-wide Power Outage"
Techsupport: *mute* "AAAAAAARRRRRRRRR" *claws the desk* "why me ?" *demute* "ok.. i think we have detected the problem."
Wednesday, September 21st, 2005
11:13 am
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